TXSeller Server Classes

Account support

Describe your issue

Start writing about the issue you are having and we'll find the best solution for your problem. If we can't find anything to help you, we'll be sure to get you in contact with a real person. You can also browse our FAQs which contains the solutions to the majority of all issues.
  • I forgot my username and/or password

    Visit the forgot password page and enter your email address. You will receive an email containing your username and a link to reset your password if needed.

    Did this help? No Yes
    forgotpasswordusernameuser namelogin
    Is my email address my username?

    No, you create your username during the signup process. Your email address is only used for communication purposes.

    If you forgot your username, visit the forgot password page and enter your email address. You will receive an email containing your username and a link to reset your password if needed.

    Did this help? No Yes
    emailusernameuser name
    I don’t have a printer. How can I print my certificate?

    You can log into you Seller Server account from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend, family member's house, or career placement center.

    Did this help? No Yes
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    Do I need to finish the course the same day I start it or can I do it in sessions?

    This is a self-paced course that saves your progress, so you can work on it when the time is convenient for you. However, module knowledge check exams and the final exam must complete it in one sitting.

    Did this help? No Yes
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    How do I change the language from English to Spanish?

    Click on the American flag icon in the top right hand corner of your page. This will bring up a drop down menu where you will then select the Mexican flag option for Spanish. This will translate the entire course and website into Spanish.

    Did this help? No Yes
    translateEnglishSpanishlanguageAmericanMexican
    I purchased the course, and my card was declined, yet it shows that a transaction was made on my bank statement.

    Sometimes declined purchase attempts may show as a pending transaction on your credit card statement awaiting approval. As the purchase attempts have already been declined, they will not receive an approval and your bank will release the funds back to you in a couple of days. If you require the funds sooner, you will need to contact your bank and request they release the funds back to you.

    Did this help? No Yes
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    Misspelled name on Certificate/name change

    This issue requires assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

    Did this help? No Yes
    misspellednamecertificatelicensepermitwrong name
    How to view my access codes and passkey?

    Select "My purchases" located under your name on the upper right corner of the website. You will then need to click on the group purchase order number which will display the order details including access codes and passkey.

    Did this help? No Yes
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    When will I receive my refund?

    If you already made contact with one of our support staff and they issued you a refund, you will receive your refund in approximately 4-5 business days.

    This issue requires assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

    Did this help? No Yes
    refundmoney
    I was kicked out of the course for failing a PVQ and now its asking me to repurchase.

    Per State requirement a student can only fail due to personal verification questions (PVQ's) a maximum of 3 times within each module. You failed due to either incorrectly answering or not submitting your answer within the 60 seconds allowed 3 times.

    This issue requires assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

    Did this help? No Yes
    PVQrepurchasepersonal verification question
    Can I view my test to see what questions I got right or wrong?

    We are sorry, but per restricted regulation imposed on us per state requirements we are not allowed to release test answer information.

    Did this help? No Yes
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    Contact Support

    We couldn't find a solution to your problem. If you want to talk to us directly, please sign into your account or call us at (903) 893-3717.